FAQ’S

FAQ’S

If you have any further questions please do not hesitate to Contact us

If you are a start-up business or would prefer to not hold your own stock then our Dropshipping service would suit your business needs perfectly, becoming a dropship customer allows you to offer your customer the full range of Rouge products range without the initial cost of buying in the stock.

We provide you with images as well as stock feeds, using the stock feeds will keep your customers up to date of all stock levels. Once a customer has placed an order via your website you simply log into your drop ship account and place the order, you will enter your customers address details and we will ship the goods on your behalf direct to your customer, we will include a dispatch note listing your company details. We offer same day dispatch on all orders placed and paid for by 12 pm Midday Monday to Friday.
All orders are dispatched in discreet packaging.

There is no indication that the parcel has been shipped by Rouge. There is a 10% drop ship surcharge which covers Rouge for packing materials and man power this will be included during the checkout process.

If you would like to hold your own stock then a Wholesale account is what you are looking for, again we provide you with images for your website, All order are dispatched directly to you. Orders placed and paid for by 12 pm will be dispatched within 2 working days, orders are shipped on a next working day delivery.

We accept payment by all major credit/debit cards, Paypal and Bank Transfer.

Dropship - shipping rates are as follows

Next day delivery UK Mail signed for £5.95
All European orders are charged at £14.95 per box up to 30 kilos the order will be shipped on a 3 to 4 working day delivery. (T&C's apply) Shipping charges may vary depending on the Country and location.
Wholesale
UK Delivery next day signed for service £12 up to 30 kilos.
European and rest of the World orders are charged per weight please select confirm exact shipping when you reach the checkout and we will calculate the exact shipping cost for your specific order, alternatively please contact sales@rougegarments.co.uk for a quote before placing your order.

How to Care for Your Leather Clothing 

The care of your leather clothing is very important to keep it in like new condition. The most important thing to do is to follow the manufacturers care instructions.

Preservation: 

Leather conditioners should be applied with a soft cloth to not only help in the cleaning process, but to also provide good water repellent properties.

Cleaning:

Continual contact with moisture (sweat, rain, urine, alcohol, etc.,) can cause the leather to stiffen. Before you start cleaning the full surface of your leather item, test out the cleaner on a smaller, less visible area.  Wait a few minutes. If you don't notice any colour distortion, proceed with the rest of the item.

  • When cleaning your leather, NEVER use strong detergents such as laundry detergent.  Always choose a product that helps preserve the leather's natural lubricating oils rather than strip them away. Most cleaning products sold in department and shoe stores are safe. But, it never hurts to ask.
  • Warm soapy water, using baby shampoo or a similar soap, is the best cleaning solution for removing difficult or oily marks, stains or odor's. Rub baby shampoo into the area of any oily stains before rinsing. Try to avoid cleaners that leave any sort of grease or residue. Residue can make leather vulnerable to bacteria, which will tarnish the leather and eventually break down the stitching. To remove the excess cleaner, use a slightly dampened cloth or a small brush around the stitching.
  • Make sure soap/shampoo is rinsed out thoroughly to avoid stiffening.
  • Leather should never be dried in front of a direct heat source as this damages the leather and also causes the hide to stiffen. Make sure to clean and treat your leather before it's dry. Never use heat to dry leather (it should air-dry) and always stuff the garment while it's drying, in order to make sure it maintains its shape.
  • When storing leather articles, don’t throw them to the bottom of the wardrobe, instead hang them up and make sure they are ventilated to prevent them from molding.
  • Get a Nu buck cloth; it's a great leather care tool for cleaning and restoring your item to its original look.
  • Clean your leather goods as often as you need to and make sure they're dust-free at all times.
  • Never use caustic household chemicals to clean your leather items.

Removing Stains and Smells from Leather Clothing:

Odour’s: To remove odour’s, use a teaspoon of bicarbonate soda crystals in about 1 quart/liter of warm water and let the solution soak into the skin.

Oils and Oil Based Lubricants: These can be difficult to remove. Use baby shampoo or a similar soap in a few tablespoons of water and rubbing slowly onto the spots can help their removal. Rinse thoroughly. As another alternative, most oil or grease stains can be lifted by grinding up blackboard chalk, sprinkling it onto the affected area, and leaving the powder on for one full day.

Wax: Place blotting paper or brown paper on the leather and then apply a cool/moderate iron to remove wax from leather. Keep applying the iron on clean blotting or brown paper, to the wax spot until the paper is no longer absorbing the wax.

Urine Stains: Uric acid found in urine is very damaging to leather. When leather has been in contact with urine, it should be washed out immediately after use with warm soapy water (baby shampoo). Leaving urine-stained items overnight can cause irreparable damage.

Hygiene: Germs can be killed by soaking leather clothes in 1 teaspoon bleach to 1 gallon of water for up to 1/2 hour. Rinse thoroughly and hand wash immediately after bleaching. Bleaching can damage leather so minimal use is necessary.

Removing Mould and Mildew: In case mildew builds up, mix one cup of rubbing alcohol with one cup of water. Dip a clean cloth in the solution and wipe the mildewed area. For more persistent mildew, use mild soap containing germicide and water. Wipe the excess soap with a clean cloth and let dry. Washing Leather Clothing:
  • Hand wash in warm water.
  • Use baby shampoo, mild soap or fabric softener. DO NOT use laundry detergent.
  • Gently squeeze the water from the leather clothing or leather lingerie. Do not twist or wring as this can cause the garment to crease or wrinkle.
  • Make sure to completely dry all metal fittings or they can rust.
  • Lay out flat on clean, dry towel to soak up extra moisture. Dry at room temperature without direct heat. It can take 48 - 72 hours to dry depending on the garment.
  • Apply leather conditioner with a soft cloth. Be sure to remove all excess leather conditioner. Do not apply leather conditioner to the suede side of leather.
  • Always store in a well ventilated area.
If in doubt, have your leather clothing professionally cleaned. Many quality dry cleaners offer this service.
Leather Storage Tips:
  • Always store your leather items in cool, dry places.
  • Never store leather in plastic bags or other nonporous covers or containers.
  • When hanging leather pants or jackets, avoid using metal hangers."]